Welcome to www.ourfren.com (hereinafter the “website”). The website is owned and operated by OurFren LLC, a company formed and operating in accordance with the laws of the State of New Jersey.
Any reference in this Privacy Policy to the “customer,” “user,” “you,” or “your” refers to you, an individual who accesses the website, places an order, contacts us, and/or subscribes to our mailing list, and all references to “the Company,” “we,” “us,” or “our” refer to OurFren LLC.
This Privacy Policy describes how we collect, use, disclose, and secure your personal information and your rights as a user when you access the website, purchase products, and subscribe to our mailing list. We process all personal information we collect from our users in compliance with the U.S. Privacy Laws.
Please read this Privacy Policy carefully to familiarize yourself with our practices regarding the collection and use of your personal information. We urge you not to use the website and provide us with any personal information if you do not expressly agree with our collection and use of your personal information as described hereunder. By accessing the website, you hereby give us your express consent to the collection and use of your personal information as stated herein.
1. Scope
This Privacy Policy applies to the Personal Information we process when you access the website, place an order through the website, contact us, or subscribe to our mailing list.
2. Definitions
- 1. ‘Personal Information’ means information about an individual that is personally identifiable, such as your name, email address, phone number, or IP address, and information that is not publicly available.
- 2. ‘Customer’ refers to a user who places an order through the website.
- 3. ‘Product’ refers to any item offered for sale through the website.
- 4. ‘User,’ ‘you,’ or ‘your’ refers to a website visitor and/or Customer, as the context dictates.
3. Personal information we collect and how we use it
- 1. PERSONAL INFORMATION YOU PROVIDE US VOLUNTARILY
You voluntarily submit your personal information through the website in the following circumstances:
- 1.1. When you create an account on the website
When you create an account on our website, you can choose to sign up using either your email address or your social media account from a third-party service ('Third Party Account'). If you choose to use your email address, we will only process that information for account creation purposes. However, if you opt for a Third Party Account, we may receive additional personal information from the third-party service provider, such as your name and profile details, as allowed by the service provider.
We use this personal information to create your user account on the website, to send you account-related notices, to improve our understanding of your interests and preferences, and for our internal business analysis purposes. Please note that we also gather usage data about you from your account, such as your past purchases, session data, products you browsed during your last session, abandoned carts, and other similar information.
- 1.2. When you place an order through the website
When you place an order through the website, we collect your full name, phone number, email address, shipping address, and billing address. Please note that although you provide your payment details when you place your order, all payment data is directly collected and processed by our third-party payment processors (Shopify Payments and/or PayPal), and we do not store this data on our database.
We use this personal information to process your order, contact you regarding your order, and process any returns and refund requests (if applicable).
- 1.3. When you subscribe to our mailing list or leave a review for a product
When you subscribe to receive direct marketing communication from us, such as our newsletter, you provide us with your full name and email address. We will also receive information about your interactions with our marketing emails. We use this personal information to send you marketing material that we think you will find interesting.
When you leave a review for a product you purchased, we may process your name, photo of the product, and the content of your review to make it publicly available on our website and our social media pages on third-party platforms.
- 1.4. When you contact us
When you contact us through the contact form on our website or email, we collect your name, email address, and the content of your message.
We use this information to reply to you and take other related actions to service your request.
- 2. PERSONAL INFORMATION WE COLLECT AUTOMATICALLY
We may automatically collect certain personal information about you when you visit our website, such as your Internet Protocol (IP) address, browser type and version, date, and time stamp. We process this information to improve your user experience on the website.
4. Cookies
We may use cookies, pixels, and tags when you visit our website. We use cookies to improve our understanding of how users interact with our website and provide a better user experience. Please note that we only use cookies with your consent, except for strictly necessary cookies that do not require your consent.
You can decline cookies from the website by clicking the decline button in the cookie banner or changing your browser settings to decline all third-party cookies.
To learn more about how you can manage cookies on your browser, please visit the applicable browser links provided hereunder:
Please note that blocking cookies may result in a poor user experience. To learn more about how to delete cookies, please visit https://www.aboutcookies.org/how-to-delete-cookies/.
5. Disclosure of Personal Information
We respect your personal information and do not engage in selling or renting it. We will only disclose/share your personal information with third parties as described hereunder:
- 1. Third-Party Service Providers
We may engage third-party service providers to perform services on our behalf, including but not limited to order fulfillment, delivery, payment processing, marketing, and support services. Your personal information may be disclosed to such third-party service providers only to the extent required for them to perform relevant functions on our behalf. In no event will these service providers use your personal information for any purpose other than those specified in this privacy policy.
- 2. Change of Ownership
If, in the future, we enter into any sale/purchase negotiations or transactions with another business, your personal information may be disclosed to such other businesses as part of negotiations/due diligence. If any commercial transaction results in a change in ownership of the Company, the personal information we process may be transferred to the new entity as part of the commercial transaction. Please note that in the aforementioned scenarios, your personal information will continue to be governed by this Privacy Policy, except where you expressly consent otherwise.
- 3. To protect ourselves or our users
We may be required to disclose your personal information to law enforcement authorities and other government bodies to comply with the law, to defend ourselves in legal actions, or to protect our users or others from threats posed by your actions.
- 4. Lawful requests
If we receive a lawful request for your personal information from any law enforcement authorities or courts of law with jurisdiction over the Company, we will disclose your personal information only to the extent we are legally obliged to provide it.
5. With your consent
We may share your personal information with third parties with your express consent.
6. Storage and Security
Your personal information will be stored in the United States. The website is designed with the security of personal information in mind. We collect limited personal information, which reduces the risk and impact of security breaches on our users. We have also implemented appropriate organizational and technical security protocols to prevent unauthorized access or deletion of your personal information. We also restrict access to personal information within our Company on a need-to-know basis to prevent unauthorized access.
Despite all our efforts to keep your personal information secure, you acknowledge that information transmission over the internet is never one hundred percent secure. Thus, we cannot offer any guarantees regarding the absolute security of your personal information. Your decision to submit your personal information through the website or email is solely at your own risk.
7. Your Privacy Rights
All our users have the following rights relating to their personal information that we process:
1. Right to access your personal information
You have the right to request access to your personal information by contacting us using the same email address or social account you used when you voluntarily provided your personal information to us.
- 2. Right to update or request deletion of your personal information
In limited circumstances, you may request us to delete your personal information from our records by contacting us using the same email address you used when you voluntarily provided your personal information to us. Please note that we will not be obliged to delete your personal information if such information is required by us to assert our Agreement with you or to protect our business or any third party.
3. Right to withdraw consent
In the event we collect any information from you for marketing purposes, you have the right to withdraw your consent to receive marketing communication from us at any time. You can opt out of receiving marketing communication from us by clicking the ‘unsubscribe’ link at the bottom of our marketing emails.
8. Do Not Track
We currently do not respond to DNT signals.
9. Children’s Online Privacy Protection Act (COPPA)
The Children’s Online Privacy Protection Act (COPPA) puts parents in control of the collection of personal information from children under the age of thirteen. In compliance with the COPPA Rule, we do not knowingly collect any personal information from children under the age of 13. If you are a parent of a child who has submitted any personal information through the website, please contact us, and we will immediately investigate and delete any personal information relating to minors.
10. Amendments
From time to time, we may amend this Privacy Policy to reflect our new privacy practices and commitment to compliance with applicable privacy laws and regulations. We will post the updated Privacy Policy on this page and notify you of such updates by changing the last updated date on the top or by sending an email (if required by law). You should review this Privacy Policy regularly to ensure that you are familiar with any changes. You understand and accept that your continued use of the website after the updates become effective will be deemed as acceptance of such updated privacy practices.
11. Third-Party Links
The website may contain links that will redirect you to third-party websites. Such third-party websites are not owned or operated by us. These third-party websites are governed by their own legal terms and conditions and privacy policy. We advise our users to review all third-party legal agreements before making use of such websites. You understand that the presence of any third-party links on our website does not constitute an endorsement of such a third party, and we cannot be held responsible for such a third party’s actions. Your decision to visit these third-party sites is entirely at your own risk.
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us through the contact form on our website.