At OurFren, we want you to be completely satisfied with your purchase. If you have any questions or concerns about our return and refund policy, please do not hesitate to contact our customer support team before ordering the product.

 

1. Final Sale

We do not accept returns for sale items.

 

2. Return Period and Product Condition

For all non-sale products, you may request a return within 30 calendar days of the delivery date of your order, subject to the conditions outlined below.

 

3. Return Process

To initiate a return, please follow these steps:

• Contact our support team with your order number and reason for the return.
• Our support team will provide you with a return form. Upon receiving the return form, follow the instructions on how and where to send the product.
• Ensure the product is securely packed in its original packaging to avoid damage during return shipping.

 

4. Conditions for Returned Products

Your returned product(s) must meet the following criteria:

• The product must be unopened and unused, with all accessories included.
• The product must be returned in its original packaging with all tags and labels intact.
• The product must be accompanied by a valid proof of purchase, such as the order number or invoice.

Products failing to meet these conditions will not be eligible for a refund or exchange.

 

5. Defective or Incorrect Products

Inspect your product upon receipt and promptly contact our support team with your order number and a photo of the product if it is defective or incorrect. Our team will assess the situation and facilitate a replacement or refund, covering return shipping costs if required.

 

6. Return Shipping Costs

You are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part. Contact our support team for assistance.

 

7. Refunds

We process all eligible refunds within 15 business days of receiving the returned product(s). Refunds will be issued to the original payment method. Allow up to 15 business days for the refund to appear in your account, depending on your payment provider's policies.

 

8. Amendments

We reserve the right to update or modify this Returns and Refunds Policy at any time. Please review it periodically for any changes. Your continued use of our website and purchase of our products constitutes acceptance of any changes to this policy.